Code ISBN : 978-92-842-0390-1 Number of pages : 259 Publishing date : 2016 Language : English Format in cm : 16*23.8

· Thomas J. Stipanowich: FOREWORD · INTRODUCTION · PART I: UNDERSTANDING CONFLICTS o Introduction o Conflicts and Disputes 1 What Is a Dispute? 2 Needs, Interests and Desires 3 Emotions in Negotiation/Mediation 4 The Various Emotions in Negotiation/Mediation 5 The Emotional Journey Toward an Agreement 6 How Do Conflicts Resolve? 7 The Personalities of the Negotiators 8 Power in Negotiation 9 Relationships within the Conflict o Conclusion on Conflicts PART II: OVERCOMING THE OBSTACLES TO NEGOTIATION/MEDIATION 1 Identifying Relational Problems 2 How to Treat a Relational Problem 3 Identifying Information Problems 4 How to Remedy Information Problems · PART III: PREPARING FOR THE NEGOTIATION/MEDIATION o Introduction 1 Why Negotiate and What For? 2 How to Satisfy Our Needs 3 The Level of Satisfaction to Be Obtained 4 When to Negotiate/Mediate? 5 The Members of the Team 6 Negotiate the Negotiation/Mediation · PART IV: COMMUNICATING IN NEGOTIATION/MEDIATION o Introduction 1 Create Positive Emotion with Anybody 2 Listen to Learn More 3 Speaking to Be Heard 4 Saying No · PART V: RESOLVING PROBLEMS 1 Resolving Structural Problems 2 Resolving Conflicts of Interests 3 Resolving Evaluation Conflicts 4 Conclusion on Negotiation/Mediation · PART VI: MEDIATION 1. A Third Party between the Parties 2. The History of Mediation 3. The Main Mediation Models 4. The Stages of Mediation 5. The Stages of Mediation 6. The Facts 7. The Discovery of the Interests 8. The Options 9. The Solution 10. The Main Tools of the Mediators 11. The Mediation Centres 12. The Implementation of Mediation · PART VII: INTERNATIONAL/INTERCULTURAL NEGOTIATION/MEDIATION 1 Where is the problem? 2 The 6D Model of Geert Hofstede · Essential Bibliography · Acknowledgments · About the author · ICC Dispute Resolution Publications · ICC at a glance

During his career as an attorney at the Paris bar, dealing mainly with international litigation and arbitration, Thierry Garby studied, practiced and started teaching negotiation. He became a mediator in 1998. In 2010, he left the legal profession to become a full time mediator and trainer. He is a certified mediator by the International Mediation Institute and the Institut français pour la certification des médiateurs. He is the founder of the World Forum of Mediation Centres, which brings together mediators and managers of mediation centres from around the world every nine months and of the Académie de la médiation, a French thinktank dedicated to the promotion of mediation He is the author of several books on conflict management, negotiation and mediation. He trains negotiators and mediators all around the world through Bars and Law Societies, Universities, International Organisations, Chambers of commerce, mediation institutions and Resolvers, a company he created to this effect. He is a mediator with the World Bank Group and the United Nations. He is a Distinguished Fellow of the International Academy of Mediators and a member of the Standards Commission of the International Mediation Institute, which determines the certification standards for mediators worldwide.